Refund policy

Return & Refund Policy 
We want you to love your Sip Savants purchase. Because each piece is a limited-edition, 
handcrafted design, we handle returns and refunds on a case-by-case basis to keep things fair 
for everyone.

Damaged or Defective Items 
If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery 
at sipsavants@gmail.com with your order number and clear photos of the issue. Once we 
confirm the problem, we’ll send a free replacement or issue a full refund — your choice.

Not What You Expected? 
If you receive your order and it’s just not what you were hoping for, reach out to us within 7 days 
of delivery. We’ll work with you to find a solution — whether that’s an exchange for a different 
design or a store credit. We want you to be happy with your purchase.

What We Can’t Accept 
• Items returned after 7 days of delivery 
• Items that have been used, washed, or show signs of wear 
• Requests without photos or an order number

How to Reach Us 
Email: sipsavants@gmail.com — we respond within 24 hours on business days. Include your 
order number and any photos so we can help you as quickly as possible.

Our Promise 
We stand behind every tumbler and glass cup we sell. If something isn’t right, we’ll make it right. 
It’s that simple.